The Software-as-a-Service terms governing your use of the Vaultneur personal digital vault application and services.
Thank you for your interest in these Software as a Service (SaaS) Terms of Service (these "Terms"). These Terms constitute a legal agreement between you and Vaultneur PTY LTD governing your use of our personal digital vault application and services ("Services").
We are Vaultneur PTY LTD, Pretoria, Gauteng, South Africa ("Vaultneur", "we", "us", "our"). We provide a personal digital vault, available as a mobile application and through our supporting infrastructure, that allows you to store documents and records securely. Our Services use a zero-knowledge encryption model: your vault contents are encrypted on your own device before they reach us, and we do not hold any key that can decrypt them.
To contact us, please email info@vaultneur.com with "TOS" in the subject line. Our Privacy Policy equally applies to your use of our Services and forms an integral part of these Terms.
We license, but do not sell, our Services to you, and we retain ownership of them. Your access to and use of our Services are governed by these legally binding Terms. We may modify these Terms and will notify you of changes; continued use implies acceptance. We grant a revocable, non-exclusive, non-transferable license to use the Services under these Terms. We reserve the right, without notice or liability, to refuse or suspend your access, or to remove or edit content, at our sole discretion. We may also change, modify, suspend, or discontinue any part of these Terms, the Services, or the related software at any time. You acknowledge that access to the Services may be interrupted or encounter technical difficulties.
By registering for an account and using our Services, you confirm that you are at least 18 years old, have read and agree to these Terms, and will ensure that all account users comply with them. You are responsible for the confidentiality of your account and for all activity under it. We are not liable for any wrongful, fraudulent, or illegal use of your account.
Note on our zero-knowledge design: The security of your vault depends on your password and, where you enable it, your recovery passphrase. Because your vault is encrypted on your device with a key we do not hold, we cannot reset your password to recover your data, and we cannot access your vault contents on your behalf. If you lose both your password and your recovery passphrase, your data cannot be recovered by us or by anyone else.
We grant you a personal, non-exclusive, non-assignable, non-transferable right to access and use the Services within our defined limits, solely for using the Services according to your chosen service package.
We offer paid Services per account. Paid Services require fees, which will be notified to you in the application. Recurring subscriptions automatically renew until cancelled. By subscribing, you authorise us (and the relevant app store or payment provider) to charge the applicable fees at commencement (or after any trial) and on each renewal date. Timely payment is required; non-payment may suspend or terminate your access. Fees may change with reasonable advance notice, and your continued use signifies acceptance. You are responsible for any applicable taxes. If you cancel a subscription, access continues until the current period expires, with no refund.
We offer a referral program where approved companies ("Referring Companies") can refer new users to our Services via a unique link or selection during checkout. If you sign up using a referral link or select a Referring Company, you agree to the following:
To cancel a subscription, cancel through the application or the relevant app store before your current period expires, in accordance with that store's cancellation rules. Future charges will be cancelled, effective at the end of the current period. No refund will be issued, but access continues for the remainder of the period.
As our Services are digital and immediately accessible upon subscription, all sales are final, and we do not offer refunds once payment has been processed, regardless of usage or cancellation during a subscription period. Where payment is made through an app store, that store's refund policy may also apply.
Please contact us before initiating any chargeback or bank dispute. If you dispute a legitimate charge without merit, we reserve the right to suspend your account and to provide evidence to refute the request, and/or to pursue legal action.
While we strive for continuous access, we do not guarantee 100% availability and are not liable for unavailability. Availability also depends on your usage allowances and on scheduled or emergency maintenance. We will endeavour to notify you of outages exceeding four (4) hours.
We may end-of-life (EOL) the Services at our sole discretion, providing three (3) months' notice. If you have prepaid for a Service that is being discontinued, we will make commercially reasonable efforts to transition you to a similar Service or, by written agreement, to ensure availability without uptime guarantees or bug fixes.
During the term, we provide commercially reasonable technical support for the Services, subject to fair use. We are not obligated to support non-Service issues, altered Services, non-compliant use, or anyone other than you. Our target response time for technical support will not exceed 72 hours; if it does, we will provide an explanation and a new expected timeframe.
Note on support and your data: Because of our zero-knowledge design, our support team cannot see, access, or recover the contents of your vault. We can help with account, billing, and technical matters that do not require reading your encrypted data, but we cannot retrieve or reset your vault contents for you.
You acknowledge our ownership of all intellectual property rights in our Services; these rights are licensed, not sold. These Terms grant no other rights to our patents, copyrights, trademarks, or other intellectual property. You confirm that you have all rights necessary to grant us the rights set out in these Terms.
When you use the Services, you may store documents and records ("Service Data"), which may include Personal Data and special category data. You own all rights, title, and interest in your Service Data, and you are solely responsible for its legality, reliability, accuracy, and quality. You warrant that your Service Data complies with our Privacy Policy and all applicable laws, and that you have the right to store it using our Services.
Important — how we handle your vault content: Your vault contents are encrypted on your device before they reach us, and we do not hold any key that can decrypt them. As a result, we do not read, access, analyse, anonymise, publish, or use the contents of your vault for any purpose, including analytics, advertising, product development, or machine learning. We process your vault content only in encrypted form, solely to store it and make it available back to you, as described in our Processing Addendum. Where we act as your data processor in respect of Service Data, you remain the data controller.
This is different from limited account and usage information that is not part of your encrypted vault (such as your email address, subscription status, and basic usage metadata). We may use that information to operate, secure, support, and improve the Services and for the other purposes set out in our Privacy Policy. Any licence you grant us is limited to that non-vault information and to what is strictly necessary to provide and operate the Services; it does not extend to the encrypted contents of your vault.
We maintain encrypted backups of vault data to help protect against loss and to support restoration, as described in our Processing Addendum. However, no system is infallible, and you acknowledge the risk of data loss in the event of fault, suspension, or termination. We therefore recommend that you keep your own copies of important information where practical, and that you securely store your recovery passphrase. If your account is deleted (including due to subscription end or non-payment), your data is removed and cannot be recovered.
You may only use our Services for lawful purposes. Prohibited uses include breaching any law, engaging in fraudulent activity, transmitting unlawful or infringing material, or transmitting malicious code. You also agree not to reproduce, duplicate, copy, or resell any part of our Services, or to gain unauthorised access to, interfere with, damage, or disrupt any part of our Services or their related equipment, networks, or software.
All intellectual property rights in our Services belong to us; they are licensed, not sold, and you have no rights beyond using them in accordance with these Terms. Any intellectual property rights in the content you store remain yours. As explained above, because your vault content is encrypted and inaccessible to us, we do not acquire any licence to use, reproduce, publish, or display the contents of your vault. You have no right to access our Services in source-code form.
These Terms remain in effect while you use the Services. We reserve the right to deny or suspend access without notice or liability, at our sole discretion, for any reason, including breach of these Terms or of the law. We may terminate your use or delete your account at any time. If your account is terminated or suspended, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to pursue legal action.
While we strive for accuracy, the Services and content are provided "as is" and "as available" unless otherwise specified in writing, without express or implied warranties as to operation. Vaultneur makes no representations regarding the suitability, reliability, timeliness, comprehensiveness, or accuracy of the Services or content. To the fullest extent permitted by law, we disclaim all express or implied warranties, including merchantability and fitness for a particular purpose, and we do not warrant that the Services or electronic communications are free of viruses or other harmful components. Nothing in these Terms limits any rights you may have under applicable consumer protection law that cannot be excluded.
Vaultneur provides digital vault services and tools to support secure personal and business data management. While we aim to offer a valuable and effective platform, we do not guarantee specific outcomes related to data organisation, recovery, or any other result beyond the secure provision of the Services as described.
Your use of and reliance on the Services and any content are at your own risk. You agree not to use the Services for resale. To the fullest extent permitted by law, we are not liable for loss of profits, business interruption, anticipated savings, data loss or corruption, loss of business opportunity, goodwill, or reputation, or for any other indirect or consequential loss. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any matter where liability cannot lawfully be excluded, including under applicable consumer protection law. These Terms set out our full obligations; all other implied conditions or warranties are excluded to the fullest extent permitted by law.
You agree to indemnify us and our affiliates against all claims, losses, expenses, damages, and costs (including reasonable legal fees) resulting from your act, default, or omission in using our Services or related software, or from your breach of these Terms or of applicable laws or regulations.
We are not liable for delayed or failed performance due to events beyond our reasonable control, such as strikes, utility or supplier failures, acts of God, war, civil unrest, malicious damage, compliance with legal orders, accidents, equipment breakdown, fire, flood, or storm. We will endeavour to notify you of such events and their expected duration.
We may transfer our rights and obligations under these Terms without affecting yours. You may only transfer your rights or obligations with our written consent. No joint venture, partnership, agency, or employment relationship is created by these Terms. These Terms constitute the entire agreement regarding their subject matter, superseding all prior understandings. Our failure to enforce any obligation does not waive our rights. If any provision is unlawful or unenforceable, the remaining provisions remain in full force. Disputes will first be addressed through negotiation (30 days), then through agreed Alternative Dispute Resolution (30 days); if unresolved, or if a party will not participate, either party may refer the matter to arbitration. These Terms are governed by the laws of South Africa.
This version of these Terms is effective from the date stated above and is the current version. Any prior versions are superseded. If we make changes, we will revise the effective date.