How and why we use cookies and similar technologies, and how you can manage them.
Welcome to www.vaultneur.com (our “website”). Our website uses cookies to remember your preferences and help you obtain the right information. Cookies also allow us to see how our website is being used.
www.vaultneur.com is operated and maintained by Vaultneur PTY LTD, Pretoria, Gauteng, South Africa (“Vaultneur PTY LTD”, “we”, “us”, “our”).
Please direct any questions you may have to info@vaultneur.com and we will do our best to address your concerns.
This Cookie Policy sits in line with our obligations set out in South Africa’s Protection of Personal Information Act (POPIA), the UK Data Protection Act, and the EU's General Data Protection Regulation (“GDPR”), as well as the EU's Privacy and Electronic Communications Directive (“PECD”). In accordance with these regulations, we need to inform you about the cookies we use and obtain your consent when using certain types of cookies, namely functional, performance, analytical, and advertising cookies.
A cookie is a small text file that is sent to your device's hard drive by a website. Each time you return to the same website, your browser retrieves and sends the relevant cookie(s) to the website’s server.
When you first visit our website you are shown a cookie banner with an Accept and a Decline option. Analytics cookies are only placed if you press Accept. If you press Decline, or leave the banner alone, our analytics provider is never loaded and no analytics cookie is set. Strictly necessary cookies, described below, may still be set because the website cannot run securely without them. By pressing Accept you agree to the placement of analytics cookies in accordance with the terms of this Cookie Policy.
Cookies used by us are stored on your device for a maximum period of 2 years from the date when they are initially installed or if they are subsequently updated, from the date of the update.
Cookies can be divided into the following two broad categories:
Technically necessary cookies (Essential):
Technically necessary cookies are required for our website to function properly; they enable you to navigate our website efficiently and use its functional features.
Technically non-essential cookies:
These cookies allow us to measure and report on website activity by tracking page visits, visitor locations, and how visitors move around our website. The information collected does not directly identify visitors. We place these cookies to help us analyze that data.
Marketing/Advertising Cookies:
Marketing cookies help us provide you with personalized and relevant services or advertising and track the effectiveness of our digital marketing activities. They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
We utilize the below-mentioned non-essential cookies and other online identification technologies, such as web beacons or pixels, to provide users with an improved user experience.
On our website (www.vaultneur.com/):
Several cookies are used for analytics, helping website owners understand how their sites are used and perform.
We use PostHog to measure how our website is used. These are analytics cookies, and we only set them if you press Accept on our cookie banner. If you decline, or simply ignore the banner, PostHog is never loaded and no analytics cookie is placed.
Once accepted, PostHog sets a first-party cookie named ph_[project key]_posthog, which lasts up to 365 days and holds a randomly generated visitor identifier. It also stores the same identifier in your browser's local storage. This lets us recognise a returning visitor and group the pages of a single visit into one session. It is a first-party cookie, so it cannot be used to follow you to other websites.
We record page views, the page or search engine that referred you, any campaign parameters contained in the link you followed, your browser and device type, page loading speed, and an approximate location estimated from your IP address. Autocapture, heatmaps, session recording and screen capture are switched off, so we do not collect what you click, what you type, or the contents of your screen. If you have turned on the Do Not Track setting in your browser, we do not measure your visit even if you accept. Analytics data is processed and stored on PostHog's servers in the European Union. We do not use Google Analytics.
This cookie is set by Cloudflare and is essential for security purposes, helping to distinguish legitimate user traffic from malicious bots. It is a necessary cookie for the proper functioning and security of the website. Its duration is set for approximately one year.
These cookies are primarily used to deliver more relevant advertisements to you and track the effectiveness of ad campaigns.
We may use pixels from companies like Facebook, X (formerly Twitter), or other similar providers for marketing and retargeting purposes. These pixels collect data on your behavior and activities on our website to measure ad effectiveness and personalize your ad experience across those platforms.
On our portal (https://my.vaultneur.com/portal/login):
Our portal accessible through https://my.vaultneur.com/portal/login uses only essential cookies to ensure the core functionality, security, and performance of the personal digital vault services. These cookies are strictly necessary for you to log in, navigate the portal, and use its features, and do not track your Browse activity across other websites for advertising purposes.
You also can manage your cookies preferences using the following links for some of the most popular internet browsers: Edge, Google Chrome, Firefox, Safari, Opera.
We show a cookie banner at the bottom of the page on your first visit. It lets you accept or decline analytics cookies, and links to this Cookie Policy so you can read it before choosing. Your choice is remembered in your browser's local storage under vn_cookie_consent, which is strictly necessary so that we do not ask you again on every page. To change your mind later, clear your browser's site data for vaultneur.com and the banner will appear again on your next visit.
In addition, if you do not wish to participate in our advertising personalisation or retargeting/tracking you can object to behavioural advertising at the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative, AdChoices, the European Interactive Digital Advertising Alliance (Europe only), Google Ad Settings, LinkedIn Ad Settings, Facebook Ad Settings, and Instagram Ad Settings,
If you have any questions about this policy or the information we hold about you, please contact us at info@vaultneur.com and we will do our best to address your concerns.
The first version of this policy was issued on Friday, 4th July, 2025, and is the current version. Any prior versions are invalid, and if we make changes to this policy, we will revise the effective date.